This guide helps you navigate and use the fundraising platform efficiently, providing detailed answers to frequently asked questions and practical advice on how to optimize your fundraising campaigns.

How do I access my fundraising page or my team’s fundraising page?

You have two options for editing your page:

Option 1: Use the links provided during registration

  1. Look for your registration confirmation email.
  2. Open the email and locate the links provided.
  3. Click the link to your personal or team page.

Option 2: Search for your name in the list of participants

  1. Go to the participant search page.
  2. Select the “Teams” or “Participants” tab depending on whether you are looking for your team page or your personal page.
  3. Enter your name in the search bar and click on the search magnifying glass to find your page.
  4. Click “View Details” next to your name in the search results to go to your personal or team page.

How do I manage and edit my personal fundraising page?

You have two options for editing your page:

Option 1: Via the Participant Center

  1. Make sure you’re logged in to your profile.
  2. Go to the “Participant Center” at the top.
  3. From the menu on the left, select “Page Settings.”

Option 2: Directly from your fundraising page

  1. Make sure you’re logged in to your profile.
  2. Click on the “Manage my page” button in the top right.
  3. From the menu on the left, select “Page Settings.”

Editable elements:

  • Make the fundraising page bilingual
  • Page Name
  • Collection Purpose
  • Custom Link
  • Page Description
  • Photo or video of the page

How do I manage and edit my team page?

(Only team captains can edit their team page)

You have two options:

Option 1: Via the Participant Center

  1. Make sure you’re logged in to your profile.
  2. Go to the “Participant Center” at the top.
  3. Click on the “Teams” tab and click on the team you are looking for.
  4. From the left menu, select “Team Settings.“

Option 2: Directly from your team page

  1. Make sure you’re logged in to your profile.
  2. Click on the “Manage my team” button in the top right.
  3. From the menu on the left, select “Page Settings.”

How can I thank my donors?

You can thank your donors by sending them a personalized email.

  1. Make sure you’re logged in to your profile.
  2. From the “Participant Center“, select your page under the “Personal Pages” tab. ( Only team captains can send an email to all donators of the team) .
  3. In the left menu, click on “Mailing list” and choose “New campaign“.
  4. Cliquez sur « Choisir les destinataires » et sélectionnez « Donateurs ».
  5. Select donor contacts, personalize the email, then preview it before sending.

In addition to thanking your donors, this feature also allows you to import your contacts and communicate or solicit those around you.

How do I add a cash or cheque donation to my fundraising page? 

  1. Make sure you’re logged in to your profile.
  2. From the “Participant Center“, select your page under the “Personal Pages” tab.
  3. In the left menu, click on “Offline Donations” and choose “Add Donation“.
  4. Fill in the fields and click “Save“.

Important: Be sure to fill out the fundraising form with all the cash or cheque donations you receive and send it to your Leucan contact so that he or she can issue the tax receipts.

How do I increase my fundraising goal?

  1. Make sure you’re logged in to your profile.
  2. From the “Participant Center“, select your page under the “Personal Pages” tab.
  3. In the left menu, click on “Page Settings“.
  4. Fill out the “Fundraising Page Goal” field and click “Save.“

Team captains can also increase the team’s fundraising goal by selecting their team under the “Participant Center“.